Are you Ready? Cx Club Congress 17th June 2017

Cx Congress is the only place where the programme, speakers and events are entirely dedicated to the unique needs of customer experience professionals.

And it’s this weekend!

Brought to you by one of the VBC’s favourite collaborators, Onswitch, this congress is part of Cx Club, a set of tools dedicated to those veterinary team members dedicated to the customer experience (Cx- geddit?). There’s a suite of learning tools, information and training on their website too.

Tickets are limited, so check them out ASAP!

That’s one of the benefits of working with the Veterinary Business Consultancy. We’re closely networked in the veterinary community and although we’d love your business, we have our limits and we’re happy to recommend collaborative companies to suit your individual needs.


Three last minute BSAVA pre-congress jobs you must do now!

BSAVA is less than one week away now so here are three final jobs to do before you hit the road to the best small animal congress in the world.

  1. Download the new FREE congress app. It’s brand new, so don’t forget to un-install any previous versions first. It’s available on the App Store (for iPhone/iPad) and Google Play (for Android devices).

 I’ve been playing with the app since it launched and I have to say it’s the best yet. You can set your own schedule, lecture-by-lecture and set reminders to make sure you don’t miss that critical lecture you wanted to go to. It also has a wonderfully interactive exhibition map, with a clever little widget to help you navigate around the arena. Search for an exhibitor by name and then tap the location button and, hey presto, it’s highlighted on the map. Blitzing the exhibition will never be the same again!

  1. Double-check those reservations. In my last Blog about Congress, I urged you to book your hotels as far in advance as possible. Well since I did that, several horror stories have emerged, with well-known internet booking engines upsetting the apple cart at the last minute. Better to be safe than sorry, so check them out again!
  1. Plan your down time. There’s a lot to cram in during Congress and the danger is that the pressure to stay contactable, meet friends, suppliers and digest all the information can be quite hard work. Turning that phone off for lectures gives you the space to learn, but a reflective period to process the information afterwards is just as important. Taking even half an hour to reflect before moving on to your next chosen activity can make a significant difference in your learning and enjoyment of the whole event. Give yourself the space to grow.

I’m going to be at the conference for all 4 days, with a mixture of activities in mind. If you’d like to catch up with me, wearing my Veterinary Business Consultancy hat, to discuss how we can help you, your business or your clinic, please get in touch!

Have a fabulous Congress!

5 things you should know to ensure BSAVA Congress happiness in 2017

BSAVA Congress is an annual fixture in the diary for many vets. Adrian from the VBC will be there for the whole congress, so if you like what we do, or just want to find out a bit more about us, please contact us and we’ll arrange to meet in Birmingham.

BSAVA have just published an excellent Special Congress 2017 Edition of the Companion magazine. It’s got great articles from sponsor supporters and Angharad Belcher, the new Head of Congress, has published a fabulous master class article to help you get the most out of your visit.

So how can the VBC add value? After 20 years of congress attendance we’ve compiled a short list of not-so-serious Top-Tips for a successful congress.

It’s at the ICC/NIA not the NEC!

A well-known senior executive from a well-known company was very distressed when he couldn’t find the congress: at the NEC. We never laughed. At all. Prevent disaster by clicking here.

If you haven’t booked your accommodation, then take good walking shoes.

The local hotels are excellent. They’re also heavily over subscribed, so book 2018 as you leave the 2017 event. You’ll get better pricing and a much shorter commute to the show! IF you’ve left it late, then take good shoes for certain, but even better:

Take different types of shoes

A hot tip from one of my previous team members; take flats, mid heels and high heels. Rotating between shoe types eases the strain on your legs, which is especially relevant for team members standing on their company booth all day. For me, that’s trainers and smart shoes, but take your pick, whatever suits you, especially for VetFest night!

Book your evening meals NOW!

If you’re planning on going out to dinner with friends, book your restaurants now. In fact, you’re probably too late already. Once the big company teams have arranged their client events, finding a good restaurant locally can be challenging, which leads us to:

Speak nicely to your suppliers, you might benefit!

Your suppliers are investing large sums of money to be in the exhibition and sponsor at Congress. They want quality interactions with you and may have promotions, prizes and activities. If you’re lucky that’s a good night out with them but at a minimum it’s a chance to win in their prize draw. An iPad Pro perhaps? You’ve nothing to lose and lots to gain by letting them talk you through their latest product offering.

Ok, so that’s all a little tongue in cheek, but I hope it lifted your spirits a little on a Friday and gets the cogs whirring round on the weekend.

Get in touch to meet with Adrian or flag him down if you see him around the show.